Do reviews matter when you’re choosing a water damage restoration company? Of course they do. Most people believe that they must go with whomever an insurance agent recommends, and while that’s usually a safe bet it’s also good to have a look at potential providers and what their customers have said.
Every water damage restoration company is going to have one or two negative reviews, and when that happens we completely understand. Recovering from a flood or a fire disaster is an absolute nightmare for any homeowner, and the level of stress involved is almost more than one can imagine unless they themselves have experienced a similar event. Most people have very capable and committed insurance agents who can help guide them through the process and manage much of the financial and legal paperwork involved after a water damage event, a flood or a fire. It’s a good idea to trust an insurance agent if you’ve been with them for a long time, or if they are recommending a company that they have worked with in the past and whose expertise they trust. But as a homeowner, it’s in your best interest to consider a couple different water damage restoration companies and have a look at their reviews, online testimonials, or customer comment cards before you decide which one to go with.
At Pioneer, we do ask each of our customers for feedback and we seek to ensure that each and every customer has the highest quality service with the least amount of stress. But we understand the process is difficult. Overall, if a water damage restoration company has overwhelmingly positive reviews, and your insurance agent is comfortable with work they’ve done in the past, it’s a pretty safe bet you’re going to get good service and quality results.
We invite our current and former clients to leave us feedback at any time by calling the project manager, our office administrator, or sending us an email. But if a public review is posted, good or bad, we will always do our very best to honor each and every customer and make sure that they have the best experience possible given a tough situation.
To learn more about what Pioneer Restoration clients have said, visit our Testimonials page, HomeAdvisor or Google+. We are a locally owned and operated company serving our friends and neighbors in Bend, Redmond and surrounding communities. So we strive to take care that each customer is treated like a friend and a neighbor.