24/7 ONE HOUR EMERGENCY RESPONSE

SERVICING BEND + CENTRAL OREGON

COVID – 19 FAQs

Pioneer Restoration & Construction is here to help and ready to respond. As a local, independently owned family business, the health and safety of our community, family, friends, loved ones and team members is our #1 priority.

Our team of experts is prepared to respond 24/7 to properly disinfect structures and surfaces at your home, schools, restaurants, fitness centers, churches, hospitals, and other community spaces as a critical step in safeguarding public health.


ARE YOU OPEN? 

Yes, we are open! We are considered an essential service.


WHAT ARE YOUR HOURS?

24 hours a day, 7 days a week


CAN I PAY OVER THE PHONE?

We encourage you to call and pay over the phone. Taking care of these processes virtually is one way that our organization is actively fighting the spread of COVID-19 and helping keep our community safe.


HOW ABOUT ONLINE PAYMENTS?

Online payments are available with a small processing fee. To make a payment, please call us at 541-548-6923 and we can arrange an alternative payment method.


WHAT ACTIONS ARE YOU TAKING TO KEEP ME AND MY FAMILY SAFE?

During this time of unprecedented change, we realize that you are working hard to protect yourself and your family. As an organization that cares deeply about the well-being of our customers, we have also implemented new policies and processes that conform to CDC guidelines in order to keep us, you and your loved ones safe. The following steps are some of the biggest changes we have made in response to COVID-19:

 

  • We offer Coronavirus Disinfecting Services for Commercial and Residential Clients
  • Performing routine cleaning and disinfecting of equipment and commonly used surfaces, as well as strengthening cleaning efforts of at-risk areas
  • Providing gloves, masks, and/or other appropriate personal protective equipment to our employees
  • Communicating the importance of proper hand-washing techniques and personal hygiene habits to our employees
  • Advising employees who feel ill or show symptoms of COVID-19 to stay home from work
  • Checking employee temperatures daily

WHAT ABOUT YOUR STAFF?

Just like our customers, our staff is of the utmost importance. The protective measures above, especially the emphasis on hygiene and the provision of personal protective equipment, ensure the safety of not only our customers but also our highly trained staff.


WHAT IS CORONAVIRUS, SARS-COV-2 aka COVID-19?

COVID-19 is an enveloped virus causing mild to severe respiratory illness that can spread from person to person. It was first identified during an investigation into an outbreak in Wuhan, China.


WHAT ARE THE SYMPTOMS OF COVID-19?

Symptoms can include fever, cough, and shortness of breath, which may appear 2-14 days post-exposure.


HOW DOES COVID-19 SPREAD?

The virus is thought to spread mainly from person to person between those in close contact (within ~6 feet) and through respiratory droplets produced when an infected person coughs or sneezes. It may be possible for a person to get the virus by touching a surface or object and then touching their own nose, mouth, or possibly eyes, although at this time this is not thought to be the main way the virus spreads.


WHAT ARE SIMPLE, EVERYDAY ACTIONS TO HELP PREVENT THE SPREAD OF RESPIRATORY VIRUSES?

 

  • Avoid close contact with people who are sick.
  • Avoid touching your nose, mouth, and eyes with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use alcohol-based hand sanitizer with at least 60% alcohol.

WHICH DISINFECTANTS ARE EFFECTIVE AGAINST COVID-19?

Because the virus is so new, the EPA has not tested and established efficacy protocols or inactivation claims. The EPA has issued “Guidance to registrants: process for making claims against emerging viral pathogens not on EPA-registered disinfectant labels,” (4) which at this time establishes approved products. An eligible product must meet the criteria in the document in order to make limited claims about disinfectant efficacy. Disinfectants that can make this claim in line with dwell times and product labels are Peridox, Virex Plus, Decon 30.


WHAT IS DISINFECTANT DWELL TIME?

Dwell time is the required period that a surface must remain wet for a disinfectant to achieve full efficacy. It is important to keep in mind that COVID-19 is a new and emerging pathogen. Regulators are just beginning to understand COVID-19 — how it spreads, the incubation period, length and severity of illness — knowledge that will develop over time.


 

In this current season of uncertainty, we at Pioneer Restoration and Construction want to let you know that we still value our commitment to excellent service.

 

Please call us at 541-548-6923 with any questions at all.

 

We will continue to update this page as more information about the virus becomes available and our policies continue to adapt to the situation.

You can see who we've worked with near you that you might know for a reference by browsing our hierarchical portfolio directory below. For water damage restoration, cities we serve include Bend, Culver, Deschutes River Woods, Redmond, and Terrebonne.

Do you need COVID-19 cleaning services?

Get more information about the types of
cleaning & disinfection services we offer.


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